1. Enquiries and confirmation
Submitting an enquiry does not create a reservation or guarantee availability. We will confirm your requested dates, number of guests, total price and these booking terms in writing before asking for payment.
Once we have agreed the details, the host will send you an individual, secure Stripe payment link for your booking. The link opens a Stripe-hosted invoice, where you can pay by the available payment methods. We do not take card details by email or through this website.
Your reservation is confirmed only when we have received the full payment and issued written booking confirmation. Until then, dates are not guaranteed unless we have expressly agreed to hold them.
2. Price and payment
Full payment is required upfront. The agreed total, payable in euros, will be shown in your quote and Stripe invoice before you pay. The advertised 20% direct-booking discount applies to accommodation only. The cleaning fee is €135 and is added separately. Any applicable taxes or other mandatory charges will be disclosed in your final quote.
Please check the guest details, dates and amount on the invoice before paying. If anything is incorrect, contact us by replying to our email before making payment.
3. Guest cancellations — non-refundable rate
After the eligible 24-hour window, the reservation is non-refundable.
If your reservation is confirmed at least seven days (168 hours) before the scheduled check-in time, you may cancel within 24 hours of the time shown on your written booking confirmation and receive a full refund of the amount paid, including the cleaning fee and any taxes collected.
If your reservation is confirmed less than seven days before check-in, the 24-hour free-cancellation period does not apply. The reservation is non-refundable from the moment it is confirmed.
After the applicable free-cancellation window, guest cancellations, no-shows and early departures are non-refundable, except where a refund is required by applicable law. This includes the cleaning fee.
To cancel, reply to your booking confirmation email. All cancellation times are assessed using the local time in Malta (Europe/Malta).
4. Changes to your reservation
Requests to change dates or the number of guests are subject to availability and our written agreement. Any change in price will be confirmed before you pay an additional amount or receive a refund. A change to a reservation does not automatically restart the 24-hour cancellation window.
5. If we cannot honour your booking
If we have to cancel your confirmed reservation or cannot provide the accommodation as agreed, we will refund the full amount you paid for the affected reservation. This does not limit any additional rights you may have under applicable law.
6. Your stay
Town's End has a minimum stay of three nights and accommodates a maximum of four guests. Check-in is from 4:00 PM and checkout is by 10:00 AM (local time in Malta).
Guests are expected to respect the property and neighbours. Before check-in, we will email you the house rules, access instructions and other arrival details.
7. Direct-booking terms
These terms apply only to reservations made directly with Town's End. Bookings made through Airbnb, Booking.com or another platform are governed by the terms accepted on that platform. Direct reservations do not include Airbnb's AirCover or other platform-specific protections.
Nothing on this page excludes or limits rights that cannot lawfully be excluded. If the terms agreed in writing for a specific reservation differ from this page, we will make that clear before payment.